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Technical Support

Technical Support for Every Exa Product

Exa provides worldwide technical support, staffed by experienced application engineers, to all Exa software license holders. We are proud of our customer satisfaction, which begins with our qualified technical support staff here at Exa headquarters and is enhanced by our seasoned experts in the field. For responses to questions or problems with any of Exa's software, you can phone, send email, or get the latest information from the Exa Support Center web site.


Connect to the Exa Support Center or Sign up for a User Center account by completing this form


Email to open a new support ticket


Monday - Friday, 9:00 AM - 5:00 PM - Eastern Standard Time at 1.781.564.0285, or contact your regional representative.



To access our Learning Center please contact your sales representative to get your personalized account created. Once logged into your account, watch first the Learning Center Introduction to learn how to use this system


For licensed users, the Exa Support Center provides access to the following online support utilities:

  • Knowledge base
  • Support issue tracking system (RT)
  • Best practices, tutorials, and scripts
  • Validation results and conclusions
  • Software release information
  • Complete software documentation