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Technical Support

Technical Support for Every Exa Product

Exa provides worldwide technical support, staffed by experienced application engineers, to all Exa software license holders. We are proud of our customer satisfaction, which begins with our qualified technical support staff here at Exa headquarters and is enhanced by our seasoned experts in the field. For responses to questions or problems with any of Exa's software, you can phone, send email, or get the latest information from the Exa Support Center web site.


ONLINE

Connect to the Exa Support Center or Sign up for a User Center account by completing this form


  EMAIL

Email support@exa.com to open a new support ticket


  Phone

Monday - Friday, 9:00 AM - 5:00 PM - Eastern Standard Time at 1.781.564.0285, or contact your regional representative.

 

 LEARNING CENTER

To access our Learning Center please contact your sales representative to get your personalized account created. Once logged into your account, watch first the Learning Center Introduction to learn how to use this system

 

For licensed users, the Exa Support Center provides access to the following online support utilities:

  • Knowledge base
  • Support issue tracking system (RT)
  • Best practices, tutorials, and scripts
  • Validation results and conclusions
  • Software release information
  • Complete software documentation